Partner Dashboard FAQs
Q. | How do I get simulation events? | ||
A. |
You can use the API key of your app to see how events are flowing through the Firehose API without activating your app. You also need to select the Receive Simulation Events check box under the Events tab. | ||
Q. | How do I enable simulation events for my app? | ||
A. |
Go to the Events section. Under Events settings, set Receive Simulation Events to Yes. Select the Retail and Workspace checkbox and click Save. | ||
Q. | Why am I not getting simulation events for my app? | ||
A. |
Check the region setting for your app. Simulation events are available only for Rest of the world region. | ||
Q. | How do I get sandbox and pre-production API keys when my app is in Live state? | ||
A. |
To view your live app's sandbox or pre-production API key, create a draft version of the app by clicking the app's tile, and then clicking .
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Q. | Why am I unable to edit my live app? | ||
A. |
Once an app is live, any changes to it can only be done through the approval flow (auto approval or Admin approval). Create a draft version of the app, make changes, and resubmit the app. | ||
Q. | I can only edit the Integration Details section of my Live app. How do I make other changes to my Live app? | ||
A. |
When an app is in Live state, only limited settings can be changed, such as the Integration Details section. To make any changes to a live app, first create a draft version of the app by clicking the app's tile, and then clicking . Once you update the draft version of your app, click Submit to initiate the review and approval workflow. | ||
Q. | I have a Cisco Spaces account in the EU region. How do I onboard myself to the Cisco Spaces - Partner Dashboard? | ||
A. |
To enable partner dashboard access for your Cisco Spaces EU account, contact the Cisco Spaces support team. This team will create a Cisco Spaces IO account for you to access the unified dashboard. They will also help you to associate your Cisco Spaces EU account for partner access. | ||
Q. | Can I use the Cisco Spaces authentication site (Trigue application) to activate or publish my app? | ||
A. |
Yes, as a partner, you can use the Cisco Spaces authentication site (Trigue application) to activate and publish your app. | ||
Q. | How do I know which app type to choose for my organisation's need? | ||
A. |
If you are a cloud-based solution (SaaS) partner, choose the multi-tenant cloud app type. If your organisation provides on-prem partner solutions, then choose the on-prem app type. For detailed information, go to App Types. |