Partner Dashboard Troubleshooting

Problem How can I verify if the activation of my cloud app is implemented using the OAuth 2.0 standard?

Solution To verify if the activation of your cloud app is implemented using the OAuth 2.0 standard, check if the scope is present in the get access token API response.

Solution Also, cross verify if the API headers and parameters are passed as outlined in Multi-Tenant Cloud: O-Auth integration

Problem How do I check if the activation of my multi-tenant cloud app is successful and if the events are flowing?

Solution To check the activation status of your multi-tenant cloud app, go to the App Activation Sandbox section.

Solution To check if the Firehose events are flowing after activation, do the following:

  1. Solution On the Partner Dashboard home page, go to the specific app tile, and click More > Firehose Trace.

  2. Solution Click Download Present Data.

    Solution The events will start flowing in.

Problem How do I check if the activation of my on-prem or single-tenant cloud app is successful and if the events are flowing?

Solution If your on-prem or single-tenant cloud app is successfully activated, you will find that the API key is generated successfully.

Solution To check if the Firehose events are flowing after activation, do the following:

  1. Solution On the Partner Dashboard home page, go to the specific app tile, and click More > Firehose Trace.

  2. Solution Select the Customer and corresponding Activation.

  3. Solution Click Download Present Data.

    Solution The events start flowing in.